Take Your Medications

Hi All,
I have to report this as it was really funny to hear. I work in a call center, right, and we get the lot of calls here, from the guy threatening to have us fired to the little old lady who sends me a Christmas card. Thankfully I'm in a position now where I don't hear the complaints anymore, but I'll never forget those types of calls. It truly changes you as a person, (and it forever makes you de-value Christmas, when we've seen people at their worst, and over ridiculous things!) handling those irate people. You have to cut off the emotional side of yourself that just wants to tell them all off and instead display the best in customer service. They yell, you have to ask how you can further assist them. Hmm. In fairness, most people are reasonable and don't yell. But I've had my share of nerve-rattlers.
I bring this up because this girl across the row was having one of those customers just now. We only hear her side of the conversation, of course. But she says, "Ma'am, I am trying to get your TV exchanged. If you can just calm down. Ma'am!" So I laughed to myself because these irate people who have nothing better to yell about than a TV amuse me. I've been doing this too long! I mean, I love my TV, but I wouldn't act like it's life or death if it went on the blink. Lord.
But that wasn't the end of this girl's conversation. Next I hear, "Ma'am, you need to just take your medication and calm down." Mind you, we are not allowed, according to Good Phone Etiquette, to say such things. But this girl had obviously had enough. It gave us a laugh for the morning.
"Just take your medication and calm down."
Sage advice for us all, I'm sure. haha

Interesting calls we've had
1) The home service tech was locked in this woman's bathroom, and wanted to know what to do. She locked him in and refused to let him leave because she feared he would not finish the job.
2) Another tech could not leave because a customer took his tools and refused to give them back.
3) A woman called about barking dogs at the PetSmart which was located next to the CC store. She wanted us to shut the dogs up.
4) A man kept calling all of our female reps and making lewd comments. My friend Jane finally got him on the line and managed to keep him on long enough for the cops to trace it and arrest the guy! Phone stalkers. Yikes!
5) One lady said her husband was playing golf with our CEO that afternoon. Well? Talk to him about the problem, then!!

Another interesting day....

Have a great day!